Telephone surveys in the central call center
- 240.000 CATI-Interviews per year
- B2B, B2C, and international
- 125 fully employed telephone interviewers
- 112 CATI slots
- SUPERVISING by professionals
- PROGRAMMING and HOSTING
Acting on behalf of large insurance companies and financial service providers, pharmaceutical companies, retail chains, radio stations or media organisations, we quickly and cost-effectively gather high-quality data at our call center.
- Customer satisfaction-, music surveys
- Image-, reader analyzes
- Advertising reminders, shopping behavior
- and much more …
Our core workforce in the telephone sector consists of 125 trained interviewers who can work on general population surveys as well as in the business-to-business sector. The Supervising is performed by experienced professionals.
The programming and hosting are managed centrally in Bochum and in Berlin,
also for international projects (total capacity 265 CATI slots).
DO YOU HAVE ANY QUESTIONS?
HOW WE BUILD AND MAINTAIN OUR QUALITY:
When handling your projects, we are always professional, precise and transparent. We also do not do things by halves when qualifying our interviewers.
In order to ensure a smooth career start for our newcomers, the following training measures are carried out by our team at the beginning of the employment relationship:
- Basic training in our Bochum telephone studio (112 CATI seats)
- Personal support on site, joint work with project and department heads
- Specialization (regular, carefully conducted project briefings)
HOW WE TRAIN AND QUALIFY OUR INTERVIEWERS:
Our telephone interviewers undergo a tripartite training structure. In the basic training, we give the applicants a lot of information about the process, do test interviews and provide them with constructive tips and help.
In the so-called build-up phase, they are closely supervised and receive feedback as well as further recommendations to be able to use their abilities in the best possible way. In the specialization phase, various project-specific training sessions will be held in which our interviewers can deepen their already acquired qualifications.
YOU WANT TO KNOW MORE? CONTACT US FOR YOUR ORDER!
Talk directly to us! We stand for a flexible and uncomplicated handling of your wishes:
Nell Julia Borchert
Head of TELEPHONE STUDIO